Terms and Conditions
These Terms and Conditions govern your use of TheFeltKitchen website and the premium dining and poker-themed entertainment experiences we provide in Australia. Please read this page carefully before confirming any reservation or event booking.
1. Introduction
TheFeltKitchen is a contemporary Australian restaurant and social entertainment venue offering premium dining experiences, offline poker-themed evenings, and private events. These Terms and Conditions outline the rules and regulations governing the use of our website at thefeltkitchen.com and our associated services, including reservations and event enquiries.
By engaging with our online booking tools, browsing our content, or confirming a reservation for dining, poker evenings, or private functions, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in conjunction with our Privacy Policy and Cookie Policy.
2. Acceptance of Terms
By accessing, browsing, or using our website or any online services we provide, you accept these Terms and Conditions in full. If you do not agree with any part of these Terms, you must discontinue your use of the website and refrain from making any reservations or bookings through our digital channels.
Your continued use of the site, submission of an enquiry, or confirmation of a booking will be considered acceptance of these Terms, including any updates published from time to time. It is your responsibility to review this page periodically for changes.
3. Eligibility and Responsible Behaviour
Our venue is designed for discerning guests seeking sophisticated dining and social entertainment in Australia. To participate in our poker-themed entertainment events or to make a reservation that includes poker evenings or related experiences, you must be at least 18 years of age and able to enter into legally binding agreements under applicable Australian law.
We expect all guests and users of our website to act with respect, courtesy, and responsibility towards our team members and other patrons. This includes observing Australian laws, health and safety guidelines, and any reasonable directions issued by our staff while you are on our premises or interacting with us online.
4. Bookings and Reservations
Reservations for dining, poker evenings, and private functions at TheFeltKitchen can be made through our online reservation pathways or by contacting our team directly using the details on our Contact Us page. When you submit a booking request, you warrant that all information provided is accurate, complete, and up to date.
All reservations are strictly subject to availability and confirmation by our team. We may request valid credit card details or other guarantees to secure specific bookings, including but not limited to peak periods, large groups, or exclusive private events. Specific conditions related to your reservation, including any minimum spend or set menu requirements, will be outlined in your booking confirmation.
5. Cancellations and Refund Policy
We appreciate that plans can change and will always aim to be as accommodating as possible while balancing the needs of our team and other guests. Details of any applicable cancellation periods, fees, or prepayment requirements will be specified in your booking confirmation or as otherwise advised by our team at the time of booking.
To avoid cancellation fees or forfeiture of any prepayments, you must notify us of any changes or cancellations within the timeframe stated in your booking confirmation. No-shows, significant last-minute reductions in guest numbers, or cancellations received after the relevant cut-off may be subject to charges, up to the value outlined in your confirmation. Refunds, where applicable, will be processed using the original payment method, subject to any processing times imposed by your financial institution.
6. Private Poker Evenings and Entertainment
All poker evenings, themed nights, and tournaments hosted by TheFeltKitchen are curated exclusively for social entertainment and hospitality purposes. These experiences do not involve real-money gambling, wagering, or any gaming activities regulated as gambling under Australian law. Chips, points, or scores used during events are purely symbolic and have no cash value.
Participation in poker-themed events is restricted to eligible guests who meet the minimum age requirement and any other criteria communicated in advance. Certain events may be subject to additional terms, dress codes, house formats, or experience guidelines, which will be provided in your event information or booking confirmation. By joining an event, you agree to follow these specific conditions as well as our general venue rules.
7. Conduct and Venue Rules
TheFeltKitchen is committed to offering a sophisticated, inclusive, and welcoming environment that reflects contemporary Australian hospitality. We reserve the right to enforce standards of conduct that protect the comfort, safety, and enjoyment of our guests and team.
Any behaviour that we consider inappropriate, unsafe, discriminatory, offensive, or disruptive, including but not limited to intoxication, harassment, aggressive conduct, or disregard for staff instructions, may result in immediate removal from the venue or denial of service. Where necessary, we may also refuse current or future bookings if we reasonably believe that your behaviour poses a risk to our team members, other guests, or our reputation.
8. Intellectual Property
All content on this website, including but not limited to text, branding, logos, menus, photography, design layouts, graphics, video, and audio, is the intellectual property of TheFeltKitchen or has been licensed to us for our exclusive use. This content is protected by Australian and international copyright, trademark, and other intellectual property laws.
You may view, share, or print portions of the site for personal, non-commercial purposes only. You must not reproduce, adapt, publish, distribute, modify, or otherwise use any part of the website content for commercial or public purposes without our prior written consent. Any unauthorised use of our intellectual property may result in legal action.
9. Liability and Disclaimers
While we take care to ensure that all information published on our website is accurate, current, and presented in good faith, it is provided on an "as is" and "as available" basis. Content is subject to change without notice and may not always reflect real-time availability, pricing, menus, or event details. You are responsible for confirming any critical details with our team before relying on them.
To the maximum extent permitted by Australian law, TheFeltKitchen and its related entities, officers, and employees are not liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of the website, your attendance at our venue, or your participation in our events. Nothing in these Terms limits or excludes any rights, guarantees, or remedies that cannot be excluded under the Australian Consumer Law or other applicable legislation.
10. Changes to Terms
We may review, update, or otherwise amend these Terms and Conditions from time to time to reflect changes in our operations, venue policies, or applicable legal requirements in Australia. Any revised Terms will be effective from the date they are published on this page unless stated otherwise.
We encourage you to check this page regularly to stay informed about how we manage our services and your rights. If you continue to use the website or proceed with a booking after changes have been made, you will be deemed to have accepted the updated Terms. If you have any questions about these Terms and Conditions, please contact our team via the Contact Us page.
Questions about these Terms?
If you would like clarification on how these Terms apply to a reservation, private function, or poker-themed evening, our team will be pleased to assist.