Privacy Policy Overview
This Privacy Policy explains how we collect, use, and safeguard personal information when you interact with our website, make reservations, or participate in our exclusive events. We are committed to maintaining your privacy and protecting your data across every part of TheFeltKitchen experience, from intimate dinners and corporate functions to private poker-themed evenings.
The Privacy Policy applies to all use of the TheFeltKitchen website at https://thefeltkitchen.com, including the pages for our menu, poker evenings, events, experience, reservation, story and contact pages.
Personal Information Collection
We collect personal information such as your name, contact details, reservation requests, event booking preferences, and feedback submitted through our website forms. This information allows us to provide tailored hospitality and event services aligned with the premium Australian dining and social experiences offered at TheFeltKitchen.
In practice, this may include details you provide when you:
- Submit a reservation request via our Reservation page
- Enquire about private events, corporate functions or celebrations via the Events or Contact Us pages
- Request information about our offline poker evenings and tournaments via the Poker page
- Sign up to receive announcements about chef’s specials, seasonal menus or exclusive nights
- Share feedback or testimonials about your dining or event experience
Use of Your Data
The data we collect is used solely to process reservations, manage bookings, respond to enquiries, enhance your experience, and notify you about our services and exclusive events. Our aim is to ensure your interaction with TheFeltKitchen feels effortless, personalised, and aligned with the level of luxury you experience in our restaurant.
Typical uses of your personal information may include:
- Confirming and managing table reservations and event bookings
- Coordinating special requests such as dietary preferences or celebration details
- Responding to questions sent through our Contact Us page
- Sharing relevant updates about your upcoming visit or event
- Improving our hospitality offering based on aggregated guest feedback
Marketing Communications
With your consent, we may use your details to send you updates about chef’s specials, poker evenings, private functions, or other premium dining experiences. These communications are designed to keep you informed about the most compelling upcoming experiences at TheFeltKitchen.
You can unsubscribe from communications at any time by using the opt-out link included in our emails or by contacting us via the Contact Us page and requesting to be removed from our mailing list.
Website Analytics
To continually improve our website and guest experience, we use non-identifying analytics tools to study visitor interactions, such as page views and popular content. No personal details are collected for analytics purposes, and the data we review is aggregated to help us understand trends rather than individual behaviour.
Insights from analytics help us refine pages such as Menu, Poker, Events, and Experience so that information remains clear, relevant, and easy to explore.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance site performance and personalise your browsing. Cookies enable features such as smooth navigation, faster loading of visual content, and remembering certain preferences between visits.
You can manage your cookie preferences through your browser settings. Please note that disabling some cookies may affect the way certain features of our website perform. For more detailed information about how we use cookies, please refer to our dedicated Cookie Policy.
Information Sharing and Disclosure
We do not sell, rent, or otherwise disclose your personal information to third parties, unless required by law or necessary to fulfil your booking or enquiry. Where we work with trusted partners to support reservations, event coordination or secure payment processing, we share only the minimum information required to deliver the requested service.
Any such partners are expected to handle your information in a manner that is consistent with this Privacy Policy and applicable Australian privacy laws.
Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, misuse, loss, or disclosure both online and offline. These measures are designed to reflect the premium standard we uphold across all aspects of TheFeltKitchen, including our digital presence.
While no method of transmission or storage is completely risk-free, we take reasonable steps to secure the personal information we hold and to limit access to team members and providers who genuinely need it to support your dining or event experience.
Third-Party Services
Our website may include links to trusted third-party reservation and payment platforms. These services help us offer seamless booking experiences for tables, poker-themed evenings, and private functions.
Please review the privacy policies of those services, as we are not responsible for their practices. When you access a third-party site from our pages, any information you provide is governed by that provider’s privacy terms rather than this Privacy Policy.
Your Rights and Choices
You have the right to access, correct, or request deletion of your personal information held by us. You also have choices about how we use your details for communications and may withdraw your consent for marketing at any time.
To exercise these rights or to ask questions about our privacy practices, please contact our team via the Contact Us page. We may need to verify your identity before we can action certain requests in order to protect your information.
Updates to This Policy
From time to time, we may update this Privacy Policy to reflect changes in our services or legal requirements. The latest update date will always appear at the top of this page so that you can easily see when the Policy was last revised.
We encourage you to review this page periodically, especially when you make a new reservation, enquire about a private function, or explore our evolving dining and poker-themed experiences at TheFeltKitchen.