Cookie Policy
How we use cookies at TheFeltKitchen
This Cookie Policy explains how TheFeltKitchen uses cookies and similar technologies on our website to deliver a seamless, high-end digital experience that reflects the standard of hospitality you can expect in our Sydney restaurant and poker lounge. It also outlines your choices in relation to these technologies, in line with applicable Australian privacy laws.
Cookie Policy Overview
This Cookie Policy sets out how TheFeltKitchen ("we", "our", or "us") uses cookies and similar technologies on our website located at https://thefeltkitchen.com. Our aim is to provide you with a refined, intuitive browsing experience that complements the premium hospitality we offer in our Australian restaurant, while complying with applicable Australian privacy laws and guidance.
Cookies help us operate the website securely, understand how guests interact with our content, and tailor certain features to your preferences. This policy should be read together with our Privacy Policy, which explains how we handle personal information more broadly.
What Are Cookies?
Cookies are small text files that a website stores on your computer, tablet, or mobile device when you visit. They contain information that is transferred to your device and can be read by the website on subsequent visits.
Cookies perform a range of functions, such as enabling core site features, keeping you signed in to secure areas, remembering your preferences, and providing aggregated analytics about how visitors use the site. Cookies do not typically identify you directly, but the information they store may be linked to other data we hold in certain circumstances, as described in our Privacy Policy.
Types of Cookies We Use
We use both first-party cookies (set by TheFeltKitchen) and third-party cookies (set by other domains when you interact with our site). Broadly, the cookies and similar technologies on our website fall into the following categories:
- Essential cookies that are necessary for the website to function properly.
- Performance and analytics cookies that help us understand how visitors use the site.
- Functionality cookies that remember your preferences and enhance usability.
- Personalisation cookies that support a more tailored experience.
- Third-party cookies from services we use for embedded content, social media integration, and analytics.
Where required under Australian privacy laws, we will seek your consent before placing non-essential cookies on your device.
Essential Cookies
Essential cookies are strictly necessary for our website to function and to provide the services you request. Without these cookies, core features of the site would not operate correctly, and you would not be able to navigate between pages securely or access certain functions.
We use essential cookies for purposes such as:
- Enabling basic site navigation and loading of key pages, including Reservation and Contact Us.
- Remembering your cookie consent choices so that we honour your preferences.
- Helping to secure the site and protect against fraudulent activity or misuse.
Because these cookies are necessary to operate the website, they cannot be switched off in our systems. You may still be able to block them in your browser settings, but some parts of the site may not work as intended if you do so.
Performance and Analytics Cookies
Performance and analytics cookies collect aggregated information about how visitors use our website, such as which pages are viewed most often, how long guests stay on key sections like Menu, Poker, or Events, and whether any error messages are encountered.
We use this information to:
- Understand which content resonates with guests, investors, and partners.
- Refine our editorial storytelling and layout for a smoother browsing experience.
- Improve site performance, load times, and navigation pathways.
These cookies do not aim to identify you personally. Where analytics technologies do process personal information, we handle that data in accordance with our Privacy Policy and, where required, obtain your consent before activating such cookies.
Functionality Cookies
Functionality cookies allow our website to remember choices you make so that your experience feels more seamless and consistent across visits. They enrich your interaction with TheFeltKitchen brand online by preserving certain preferences.
Examples of how we may use functionality cookies include:
- Remembering your preferred region or language settings where relevant.
- Storing your acknowledgement of banners such as our cookie notice, so you do not see them repeatedly.
- Supporting features that gently enhance your visit, such as saved form inputs for a short time when completing a reservation or enquiry.
If you choose to disable functionality cookies, some personalisation and convenience features of the site may not operate as designed, and you may need to re-enter certain details more frequently.
Personalisation Cookies
Personalisation cookies help us create a more tailored digital experience that aligns with your interests in our dining experiences, offline poker evenings, and private events. These cookies may be used to remember how you interact with different sections of the site and what you appear most interested in.
We may use personalisation cookies to:
- Highlight content that is more relevant to you, such as themed poker evenings, chef's menus, or corporate function offerings.
- Support refined recommendations across sections like Experience, Events, and Story.
- Provide a more cohesive brand journey, from discovery through to making a Reservation or Contact Us enquiry.
Personalisation cookies are not essential for using our website. Where required, we will only apply them with your consent, and you may withdraw that consent at any time as outlined below.
Third-Party Cookies
Some cookies on our website are set by third-party providers whose services we use to enrich the digital experience and understand our audience better. These cookies are not controlled directly by TheFeltKitchen, although we seek to work only with reputable partners.
Third-party cookies may be associated with:
- Embedded media such as videos or interactive content showcasing our restaurant, poker lounge, and events.
- Social media integrations that allow you to follow or share our content on platforms operated by third parties.
- Analytics and measurement tools that provide aggregated insights into website usage patterns.
These third-party providers may use their cookies to build a profile of your interests on other websites. Their use of information collected through cookies is subject to their own privacy and cookie policies, which we encourage you to review. Where legally required, we will request your consent before loading third-party cookies that are not strictly necessary.
Managing Cookies
You have control over how cookies are used on your device. In addition to any on-site cookie settings tool we may provide, most web browsers allow you to manage cookies through their settings, including blocking or deleting cookies altogether.
The options available typically include:
- Viewing which cookies are stored on your browser.
- Deleting individual cookies or clearing all cookies.
- Blocking cookies from specific sites.
- Blocking all cookies, or only third-party cookies.
Instructions for managing cookies are generally available in the help or settings section of your browser. If you choose to block or delete cookies, please be aware that some parts of our website may not function properly, and your experience may feel less seamless or personalised.
How to Withdraw Consent
Where we rely on your consent to use non-essential cookies, you can withdraw that consent at any time.
You can typically do this by:
- Using the cookie settings or preferences tool available on our website, if provided, to adjust your selections.
- Changing your browser settings to block or delete cookies associated with our site.
Withdrawing consent will not affect the lawfulness of any processing based on your consent before it was withdrawn, but it may impact your experience on our website. Essential cookies that are required for the basic operation and security of the site will continue to function, as described above.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, adjustments to our business operations, or updates to applicable Australian privacy and data protection requirements.
When we make material changes, we will take reasonable steps to notify you, such as updating the effective date at the top of this page or providing a notice on the website. We encourage you to review this Cookie Policy periodically so that you remain informed about how we use cookies and similar technologies.
Contact Information
If you have any questions, concerns, or requests in relation to this Cookie Policy or our use of cookies and similar technologies, our privacy team would be pleased to assist.
Please reach out using the details provided on our Contact Us page. When you contact us, include sufficient information about your enquiry so we can respond efficiently, such as details of the device and browser you are using, and where relevant, screenshots of any cookie-related messages you have received.